The Modern Warfare 2 beta preload is causing problems for some Call of Duty players trying to install Activision and Infinity Ward FPS via Battlenet and Steam as the PC beta launches today, September 22.

The Modern Warfare 2 beta has been available to Playstation users since September 16, but is scheduled to expand to PC and Xbox players who have pre-ordered the game on September 22, starting at 10am PST. . While the exact size of the PC beta hasn’t been revealed, it’s 25GB on PS5 and 35GB on PS4, so it’s likely to be similar on Battlenet and Steam as well. The beta preload became available on September 20, but some Call of Duty fans reported that despite pre-purchasing Modern Warfare 2, it was not available on Battlenet or Steam for preload.

“I pre-bought MW2 last night so I could pre-load the beta,” writes a CoD fan. “It doesn’t show up as one of my games in the Battlenet launcher, so I can’t preload the beta. When I go to the MW2 page in the store and try to buy it again, it says I already have it. It even shows up in my recent transactions in my account and through my bank. I submitted a ticket but all they said was to wait until the game launches to try and install it, but as you probably know the PC beta starts on Thursday.

“I’m having the same problem as above,” reports another player. “The game is not showing in my library even though it says I have it on the store page. I opened a support ticket and all they did was tell me to contact Activision and they said my ‘code’ would work tomorrow.

Other players have suggested a variety of possible solutions, including uninstalling and reinstalling the Battlenet launcher, or clicking the plus symbol at the top of the Battlenet game bar to add Modern Warfare 2 to “favorites,” which in some cases you can grant access to the preload option. However, this doesn’t seem to work in all cases. “I don’t even have the option to bookmark it,” one player replies. “It does not appear in My games. It’s not a favorites option, but it shows I have it when I try to pre-purchase it.”

Users who purchased Modern Warfare 2 on Steam are also reporting a similar issue. “Same here,” writes one, responding to other players’ concerns about not being able to preload. “Weird thing, I can see the Steam page and if I actually pre-ordered there. I assumed there would be no problem.

PCGamesN has contacted Activision Blizzard regarding this issue and will update this story with any information they provide.

If you’re hoping to jump into the Modern Warfare 2 beta yourself, be sure to check out our guide to the new gunsmith system. You might also want to check out the full Modern Warfare 2 system requirements or get your hands on the best Modern Warfare 2 M4 gear to help rack up those killstreaks.